A few posts ago, I discussed how Culture eats process for breakfast, but what is “culture”?
At the time, I had the simple approach of “what was there before”. However, and from experience, that is difficult to figure and codify! Where does one start? Who do you ask? What are the parameters for this “organisational culture”? And then, how do you evolve it?
Well I found a partial answer at “Three Bell Curves“, where you can download a document titled “Business Culture Decoded”. In that document, the author describes three bell curves (of course) that helps you understand where lies the culture of your organisation as well as how you can look at its improvement. The author also admits that this is not an easy thing to do, but since culture trumps process, if you change the culture, you will affect the process and, hopefully, get better results!